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 Third-Party BizVerify
XDE Technology Co., Limited
Verified By : SMR(HK)
Verified Date : 2017-03-14

Warranty 

 

 

We offer one year warranty for all of our products !

 

1. Your one year warranty starts when you place your order.

We can resolve any issue that may arise with the product within one year of your original purchase. Personal damage is not included in your standard one year warranty. It is the responsibility of the purchaser to ensure all items are included with your package before signing the parcel.

For phone repairs, You are responsible for the shipping cost both ways. Please delivery using air mail or EMS due to taxes other shipping companies charge.

For any personal damage found, we will charge a repair fee.

 

2. Write down the problem, your order number, order date, your name, address and phone number and place a copy in the return package. This will allow us to find the issue, resolve it and get it back to you as fast as possible.

Once we receive your product here at our facility, it usually takes 7 business days before you will get your product back.

 

3. Please make sure everything is included and well-packed without any damage before you sign the parcel. If you do not check the product before signing and find problem after opening it, it will be difficult to claim for any missing or damaged items.

 

4. We are irresponsible for any customs problems or taxes. Please verify your order with customs before making purchase.

 

 

Pay attention: Please do not deliver by express like TNT, UPS, FEDEX, DHL.  ONLY EMS, OR REGISTERED MAIL. Any problem with Chinese customs when returning, we will not take any responsibility. Because China forbid import broken phones and checked very strictly. If they find the copy, they will destroy them. Thanks for your understand.


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